Privacy Policy for Reddline Manufacturing
Last Updated: August 18, 2025
At Reddline Manufacturing, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website at https://www.reddlinemanufacturing.com or make a purchase through our webstore. By using our website, you consent to the practices described in this policy.
Who We Are
Our website address is: https://www.reddlinemanufacturing.com. Reddline Manufacturing operates an online store offering specialized tools, custom CNC machining, and design work. We value your trust and strive to handle your personal information with transparency and care.
Information We Collect
We collect information to provide a seamless shopping experience, process orders, and improve our services. The types of data we collect include:
Comments
When you leave comments on our website, we collect the data entered in the comments form, including your name, email address, and the comment itself. Additionally, we collect your IP address and browser user agent string to aid in spam detection.
An anonymized string (hash) created from your email address may be shared with the Gravatar service to check if you use their service. If you do, your Gravatar profile picture may appear publicly alongside your comment after approval. The Gravatar privacy policy is available at https://automattic.com/privacy/.
Media
If you upload images to our website (e.g., for product reviews or user profiles), we recommend avoiding images with embedded location data (EXIF GPS). Visitors can download and extract location data from images on our site, so please ensure any uploaded media does not contain sensitive information.
Cookies
We use cookies to enhance your experience on our website. Cookies are small text files stored on your device. Here’s how we use them:
- Commenting: If you leave a comment, you can opt-in to saving your name, email address, and website in cookies for convenience. These cookies last for one year, so you don’t need to re-enter your details for subsequent comments.
- Login: When you visit our login page, we set a temporary cookie to check if your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser. Upon logging in, we set cookies to save your login information and screen display preferences. Login cookies last for two days, and screen options cookies last for one year. Selecting “Remember Me” extends your login cookie to two weeks. Logging out removes these cookies.
- Editing Content: If you edit or publish an article (e.g., a product review), an additional cookie is saved in your browser, indicating the post ID of the edited content. This cookie contains no personal data and expires after one day.
- E-commerce: When you add items to your cart or proceed to checkout, we use cookies to maintain your session and ensure a smooth shopping experience. These cookies are essential for webstore functionality.
You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.
Embedded Content from Other Websites
Our website may include embedded content, such as videos, images, or product descriptions, from third-party websites. This content behaves as if you visited the third-party site directly. These websites may collect data about you, use cookies, embed third-party tracking, or monitor your interactions with the embedded content, especially if you are logged into their services. We are not responsible for the privacy practices of these third-party sites. Please review their privacy policies for more information.
E-commerce Data
When you make a purchase, we collect information necessary to process your order, including:
- Personal Information: Name, billing address, shipping address, email address, and phone number.
- Payment Information: Payment details are processed securely through our trusted payment gateway. We do not store full payment information, such as credit card numbers, on our servers.
- Order Details: Information about the products you purchase, including item names, quantities, and prices.
Contact Forms
If you submit inquiries through our contact forms, we collect your name, email address, and any information you provide in the message. This data is used to respond to your inquiries and is stored securely.
How We Use Your Data
We use the information we collect to:
- Process and fulfill your orders, including shipping and payment processing.
- Communicate with you about your orders, account, or customer service inquiries.
- Improve our website, products, and services based on user feedback and analytics.
- Detect and prevent spam, fraud, or other security issues.
- Personalize your shopping experience, such as recommending products based on your browsing history.
- Comply with legal obligations, such as tax or consumer protection laws.
Who We Share Your Data With
We do not sell or rent your personal information to third parties. However, we may share your data with trusted partners under the following circumstances:
- Service Providers: We work with third-party service providers (e.g., payment processors, shipping companies, and analytics providers) to operate our webstore. These providers have access to limited data necessary to perform their services and are contractually obligated to protect your information.
- Spam Detection: Visitor comments may be checked through an automated spam detection service to maintain the integrity of our website.
- Password Resets: If you request a password reset, your IP address will be included in the reset email for security purposes.
- Legal Requirements: We may disclose your information if required by law, such as in response to a court order or government request.
How Long We Retain Your Data
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy:
- Comments: Comments and their metadata (e.g., IP address, user agent) are retained indefinitely to recognize and approve follow-up comments automatically without moderation.
- User Accounts: If you register on our website, we store your personal information in your user profile indefinitely or until you request deletion. You can edit or delete your information at any time (except for your username, which cannot be changed).
- Order Data: Purchase-related data, such as billing and shipping information, is retained for seven years to comply with tax and accounting regulations, unless you request earlier deletion (subject to legal obligations).
- Cookies: As noted above, cookies have varying expiration periods (from one day to one year, or two weeks for “Remember Me” logins).
What Rights You Have Over Your Data
You have the following rights regarding your personal data:
- Access: If you have an account or have left comments, you can request an exported file of the personal data we hold about you, including data you provided.
- Correction: You can update your account information or contact us to correct inaccuracies in your data.
- Deletion: You can request that we erase your personal data, except for data we are required to retain for administrative, legal, or security purposes.
- Objection: You can object to certain uses of your data, such as marketing communications.
- Portability: You can request a copy of your data in a machine-readable format.
To exercise these rights, please contact us at [insert contact email, e.g., privacy@reddlinemanufacturing.com]. We will respond to your request within 30 days, subject to verification of your identity.
Where Your Data Is Sent
Your data may be transferred to and stored in locations outside your country, including with our service providers in the United States or other jurisdictions. We ensure that any data transfers comply with applicable data protection laws and that appropriate safeguards are in place.
Visitor comments may be processed by an automated spam detection service, which may involve transferring data to servers outside your region. Similarly, payment processors and shipping providers may handle your data in accordance with their privacy policies.
Security of Your Data
We implement industry-standard security measures to protect your data, including:
- Encryption: Sensitive information, such as payment details, is transmitted using secure socket layer (SSL) technology.
- Access Controls: Only authorized personnel have access to your personal data.
- Regular Audits: We conduct regular security audits to identify and address potential vulnerabilities.
However, no online system is completely secure. While we strive to protect your data, we cannot guarantee absolute security, and you share information with us at your own risk.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Reddline Manufacturing
privacy@reddlinemanufacturing.com
We are committed to addressing your concerns promptly and transparently.